Guest experience isn’t just what you do, it’s how you make people feel
We focus on guest experience to future-proof your event
When your brand makes people feel valued, they’re likely to keep coming back, bringing others with them, and contributing to the brand’s story in a way that’s truly meaningful.
Our services are designed to adapt and improve guest satisfaction and loyalty, helping your event succeed in today’s competitive environment.
Guest Experience Report
Our reports provide actionable insights to further elevate guest satisfaction scores, mitigate risks like revenue loss and improve repeat attendance.
Pre-Event Optimisation
We offer pre-event and on-site guest experience optimisation, personalising the guest journey in real-time for improved outcomes like increased revenue and guest loyalty.
Guest Experience Team
Our dedicated team address key issues such as guest flow, guest needs, queue mitigation, delighting your guests and much more… for an inclusive and engaging experience.
Who we’ve worked with
— LTA, Managing Director, Chris Pollard
“The Guest Project undertook an end-to-end guest experience review of the LTA’s Tennis Tournament at the Queen’s Club.
The review and associated report highlighted a number of areas where we can improve the experience for tennis fans, including specific pain points for spectators such as queuing, enhancements to areas of the event such as wayfinding and signage, and suggestions in better utilising our event workforce.
We are in the process of implementing the recommendations, which will help premiumise the experience at the Tournament next year and help deliver significantly better guest satisfaction scores. Thank you Gemma and the team at the Guest Project.”
Hear from one of our clients
Head of Commercial Sales, The Royal Bath and West of England Society
Driving Measurable Results
Guest Satisfaction Scores
Fan Engagement
Revenue Growth
Repeat Attendance
Fan Loyalty
